Privacy Policy — Club13 Wholesale
Effective date: [DATE] · [COUNSEL REVIEW — entire document before publication]
Who we are. This site (ws.club13.com) is operated by Club13 Herbals (“Club13,” “we,” “us”), [postal address — pending counsel review]. It exists for one purpose: wholesale business between Club13 and verified resale businesses. This policy explains what information we collect on this site, why, and the choices you have.
What we collect when you apply. Our wholesale application asks for: your legal business name and EIN (federal tax ID); business address and the states where you operate; a contact name, email, and phone; trade details such as buyer type and any requested payment terms; your confirmation that you are 21 or older and authorized to purchase age-restricted products for resale; and your electronic signature on our Wholesale Terms & Conditions. We use this to verify your business, decide your application, and administer your account. Signed documents are retained as records of the agreement.
What we collect when you use your account. Your login email and password (stored only in protected, hashed form — we cannot read it); orders, quotes, and invoices; messages you send our team through the portal; and documents you provide at our request.
Payment information. Card and bank details are collected and tokenized directly by Authorize.Net, our payment processor. Club13 never receives or stores your full card or bank account numbers. We keep only a secure payment token and identifying details such as the card brand and last four digits so you can recognize your saved methods. Authorize.Net’s handling of your data is governed by its own privacy policy. [COUNSEL REVIEW — processor description accuracy]
Technical information. We record basic technical data — such as IP address and sign-in events — strictly for security, fraud prevention, and keeping the service working.
Cookies. We use essential cookies only: the cookie that keeps you signed in and protects your session. We do not use advertising or third-party analytics cookies. If that ever changes, this policy will change first. [COUNSEL REVIEW — update if an analytics tool is adopted; open owner decision]
How we use information. To review and decide wholesale applications; operate your account, orders, and payments; send transactional email (verifications, order confirmations, shipping, account and support notices); provide customer support; meet legal obligations, including those governing age-restricted products; and protect the service against fraud and abuse. We do not send marketing email through this site without a separate choice on your part. [COUNSEL REVIEW — marketing posture]
Who we share it with. Service providers who help us operate: payment processing (Authorize.Net), shipping carriers (name, business address, and contact details needed to deliver), email delivery, and cloud hosting — each only what their role requires. We may disclose information where the law requires, to enforce our agreements, or as part of a business transfer. We do not sell your personal information.
Retention. We keep application, account, order, and signed-agreement records for as long as your account is active and afterward as needed for legal, tax, and audit purposes. [COUNSEL REVIEW — retention periods]
Security. Access to your information is restricted, transmissions are encrypted, and payment details never touch our systems in raw form. No method is perfect, but we build for that standard.
Your choices and rights. You can review and update your account details in the portal, and you may contact us to access, correct, or request deletion of your information, subject to records we must keep. Depending on your state, you may have additional rights. [COUNSEL REVIEW — state privacy law applicability (e.g., CA, CO, VA and successors) and required disclosures]
Age. This site is for business purchasers aged 21 and over. We do not knowingly collect information from anyone under 21, and we do not direct this site to them.
Changes. We'll post updates here with a new effective date; material changes will be flagged to account holders.
Contact. Privacy questions and requests: info@club13.com, or write to Club13 Herbals, [postal address — pending counsel review]. [COUNSEL REVIEW — confirm designated data contact]